​TRAINING BY GLEN


Training at your preferred location & schedule in Singapore / Online training

Personalized training / courses for self development

Personal Fitness Training (Personal Training)

Swimming lessons - Swimming basics & Water survival

Parkour & movement classes - All levels - Comprehensive training

Outdoor wilderness skills training / Bushcraft - Basic course & training

Terms and Conditions (Service Agreement):


*TBG in this document refers to “Training by Glen”, UEN 53215633A.

*Glen refers to the owner of TBG.

*User refers to the consumer / trainee(s) using any of TBG service(s).

Updated on 25/3/2019


General policies:​​


As part of the service (for the main sake of training continuity), Glen may appoint any assistants (under his discretion), to fill in/take over/assist any of his session as a relief/assistant coach, whenever he is unavailable/need

additional assistance/for job training purposes, with just notice given beforehand.

If the user do not want any of Glen's assistant(s) appointed to their session(s), the user will need to

declare it before TBG announces that his assistant(s) is/are assigned to their session.


Payment Refund / Service Expiration policies:


Service Expiration -

(The number of days each following service is valid for, from the time of purchase);


4 training sessions pack; 70 days

8 training sessions pack; 120 days

Single training session; 50 days

All others respectively; 120 days


Service expiry date extension are within Glen's discretion, and may only be granted and given accordingly, 

for legitimate reasons such as prolonged bad weather (haze), if TBG is unable to assign

a person / coach to take any of the user's scheduled session, or other similar reasons.


Refund -

(The following Refund Policy only applies when the user makes payment directly to TBG);


The user is eligible for refund to only the following specific case: 4 or 8 training sessions bought in a bundle that

has completely not been used and idle for less than 24 hours from the time of the first payment

(This includes - No sessions have been booked yet since the beginning of the arrangement).

All other refund are within Glen's full discretion.


Refund is strictly provided through the following ways only; *Directly via Bank Funds Transfer* or

directly via Cash during a paid booked session.
*Details of the bank account details to refund to, can only be provided in person or via SMS.


Communication:


Any communication done via mobile phone through those provided phone numbers (regardless of whomever is using the phone

at the time), will be treated as official communications from the user. 
It is the user's responsibility to safeguard his or her phone from false communications. 
If there's any change of phone number, the user needs to inform Glen on the change (in person only), before

communicating via phone, to prevent false communications.


Only booking changes made in-person with Glen, 
or via SMS/call to TBG's official hotline as stated on TBG's website, are considered valid.


TBG is obligated to reply to any communication contact pertaining to paid service obligations

(TBG reserves the right to not respond to non-service obligations and messages/questions that do not

require answers *in order to better serve everyone), and strives to reply as quickly as possible.

Response time for email can take up to TBG's next working day. Response time for phone will typically take any time

from instantaneously, to within 5 hours, for priority contacts of matters such as booking requests and

service deliveries, while other matters may take up to the next working day.


Appointment Booking (Postpone / Cancellation / Rescheduling / Change) policies:


Any change (postpone, reschedule, cancellation, etc) to bookings are allowed without *penalty, if notice is given to Glen,

- Earlier than 90 minutes from the start of the scheduled session (to sessions with Glen only).

- Earlier than 24 hours from the start of the scheduled sessions (to sessions with Glen and his assistants or with Glen's assistants only).

*Penalty = session gets forfeited (If any booking change is made later than

any of the above respectively specified time, the session will get forfeited).


TBG reserves the right to treat the appointment as completed, if there's completely no show up

of any attendee after 20 minutes from the start of the scheduled appointment has passed. 

Any attendee showing up late for the session will not be provided any make up for the time lost from being late.


​TBG reserves the right to forfeit 1 session, if any changes are made more than twice in a row

consecutively / if changes are made to more than 2 bookings at the same time.


Indemnity acceptance / Liability waiver:

By participating in the activities created / conducted by TBG, the user is aware and understand that participation in the physical activities created / hosted and conducted by Training by Glen involve physical and mental exertion, and the user undertake not

to hold TBG, its employees, partners and affiliates, to be liable for any injury, loss or damage which the user, or

anyone else including minors who choose to participate together, might sustain whilst participating in any physical

activity created / hosted and conducted by Training by Glen, and howsoever arising irrespective of

whether such loss, injury or damage can be attributed to any act or omission of TBG, its employees, partners and affiliates.


Others:

​​TBG reserves the right to change it's Terms & Conditions at any point of time, and the user will be notified of the revision via given

contact number or email (With or without prior notice). By continuing to pay and use any of TBG services, the user will be deemed to

have accepted and agree to abide to TBG's revised Terms & Conditions (unless otherwise indicated by the user). 

Soft copy training plans can replace any unused time of training sessions (only if requested or necessary), the content

of the plans given shall be at TbG's discretion, and the plans will be sent via SMS or email only. 

To ensure refund efficiency; If a refund (under any circumstance) is offered or have to be given to the user, the user agrees to cooperate

with TBG with the necessary steps to take the refund within 24 hours without delays or interference, if not the user will forfeit the refund completely.

Once refund is sent, it shall be considered that the refund has been completed fully and TbG shall bear zero refund obligations

once refund is completed, and will strictly not entertain any claims of refund sent incorrectly, etc, whatsoever.

If the user behaves in any manner that is inappropriate/disorderly/manipulative/abusive, TBG reserves the

right to terminate & forfeit service, in order to protect everyone involved, and the peace of operations.