TRAINING BY GLEN
Training at your preferred location & schedule in Singapore / Online training
Personalized training for anyone who wants to improve themselves
Personal Fitness Training (Personal Training)
Swimming lessons - Water survival & Beginner swimming
Parkour & movement classes - Training for all levels
Outdoor wilderness skills training / Bushcraft - Beginner course & training
Terms and Conditions (Service Agreement):
*TBG in this document refers to “Training by Glen”, UEN 53215633A.
*Glen refers to the owner and founder of TBG.
*User refers to the consumer / trainee(s) using any of TBG service(s).
General policies:
Glen may appoint any of his team member / partner, to fill in, take over or assist any of his session(s)
as a relief / assistant coach, whenever he is unavailable, need additional assistance or for job training purposes,
with just notice given beforehand, unless the user has specifically instructed TBG not to do so.
TBG reserve the right to change it's Terms & Conditions at any point of time, without any prior notice, and the revision will be announced to the user in person, via given contact number or email. By continuing to pay and use any of TBG services, the user will be deemed to have accepted and agree to abide to TBG's revised Terms & Conditions.
Payment Refund / Service Expiration policies:
Service Expiration -
4 training sessions bought in a bundle, expires in 70 days from the first payment made.
8 training sessions bought in a bundle, expires in 130 days from the first payment made.
Single training session bought on its own, expires 50 days from the first payment made
(Unless an exception between Glen and the user is agreed).
All other respective services bought, expires 140 days from the first payment made.
The user is eligible for soft copy training / diet plan(s) for session(s) not consumed and expired, via email,
but only when requested within 7 days from the expiry date.
Service expiry date extension are all within Glen's full discretion, and may only be granted and given accordingly,
for legitimate reasons such as prolonged bad weather (haze), trainees undergoing long recovery from sudden injury or sickness, users getting stuck overseas unknowingly, or if TBG is unable to assign
a person / coach to take any of the user's scheduled session.
Refund -
*The following Refund Policy only applies when the user makes payment directly to TBG;
The user is 100% eligible for refund to only of the following specific cases: 4 or 8 training sessions bought in a bundle that has completely not been used and idle for less than 48 hours from the time of the first payment. This includes the rule that the refund is requested at least 90 minutes prior to the start of the first session of the package with Glen, or 24 hours if with Glen's appointed team member/partner.
All other refund are within Glen's full discretion.
All refund are strictly given through Bank Funds Transfer only.
The user must provide his or her local bank account details to Glen,
for the purpose of receiving the refund through the transfer, within 7 days from the service expiry date.
If the user fails to provide his or her bank account details within 7 days from the service expiry date,
the user will completely lose the eligibility for the refund.
Appointment Booking (Postpone / Cancellation / Rescheduling / Change) policies:
Only booking changes made in-person with Glen,
or via SMS/call to TBG's official hotline as stated on TBG's website, are considered valid.
Booking of appointments can be done via mobile phone through the phone numbers provided by the user.
Any booking done via mobile phone through those provided phone numbers (regardless of whomever is using the phone at the time), will be treated as official booking request from the user.
It is the user's responsibility to safeguard his or her phone from false bookings.
If there's any change of phone number, the user will have to inform TBG on the change
before they book via mobile phone to prevent false bookings.
For any appointment with Glen only,
any postpone/cancellation/rescheduling/changes made to the appointment after 90 minutes prior to the start of
the scheduled appointment, will result in complete forfeiture of that appointment.
For any appointment with Glen's appointed coach/trainer/partner,
or with Glen and his appointed coaches/trainers/partners,
any postpone/cancellation/rescheduling/changes made to the appointment after 24 hours prior to
the start of the scheduled appointment, will result in complete forfeiture of that appointment.
TBG reserves the right to treat the appointment as completed, if there's completely no show up
of any attendee after 20 minutes from the start of the scheduled appointment has passed. Any attendee showing up late for the session will not be provided any make up for the time lost from being late.
TBG reserves the right to forfeit 1 session, if any changes are made more than twice in a row consecutively.
Indemnity acceptance / Liability waiver:
By participating in the activities created / conducted by TBG, the user is aware and understand that participation in the physical activities created / hosted and conducted by Training by Glen involve physical and mental exertion, and the user undertake not to hold TBG, its employees, partners and affiliates, to be liable for any injury, loss or damage which the user, or anyone else including minors who choose to participate together, might sustain whilst participating in any physical activity created / hosted and conducted by Training by Glen, and howsoever arising irrespective of whether such loss, injury or damage can be attributed to any act or omission of TBG, its employees, partners and affiliates.
Termination policy:
TBG reserves the right to terminate service to the user if the user behaves in a disorderly conduct which includes; Repeatedly and indiscriminately making changes to non-paid appointments,
intentionally initiating unrelated, inappropriate and indecent behavior and contact,
behavior that are unjust, abusive, and without a basic level of respect.
This Terms & Condition have been updated on 31 March 2017